These days virtually everyone is familiar with Interactive Voice Response (IVR) service. It is the automated voice that interacts with incoming calls and requests keyboard inputs – to route the call to the most suited agent or executive to respond to the call most effectively.

When you integrate the IVR to your telephone system, a large volume of calls can be handled easily. The incoming calls can be identified, it can be segmented and it can be routed. This helps in enhancing the customer experience and enables them to get the best response – especially when your organization handles numerous products and services and the issues of marketing, sales, promotions, and customer service all at once.  

IVR System frees up your executive’s time, increases the productivity of your personnel, and improves your customer service and brings about a positive perception. There are many interesting and innovative features like Intelligent Call Forwarding, Scaling-up on Demand with Cloud Technology, Sticky Agent Feature (enabling customers to speak to the same individual they spoke to earlier), Call Barging (enabling another executive to assist with technical or sales details without the customer knowing) and more. Adlinks offers high data security, uptime, and service.