IVR Service can Enhance Your Business
These days virtually everyone is familiar with Interactive Voice Response (IVR) service. It is the automated voice that interacts with incoming calls and requests keyboard inputs – to route the call to the most suited agent or executive to respond to the call most effectively.
When you integrate the IVR to your telephone system, a large volume of calls can be handled easily. The incoming calls can be identified, it can be segmented and it can be routed. This helps in enhancing the customer experience and enables them to get the best response – especially when your organization handles numerous products and services and the issues of marketing, sales, promotions, and customer service all at once.
IVR System frees up your executive’s time, increases the productivity of your personnel, and improves your customer service and brings about a positive perception. There are many interesting and innovative features like Intelligent Call Forwarding, Scaling-up on Demand with Cloud Technology, Sticky Agent Feature (enabling customers to speak to the same individual they spoke to earlier), Call Barging (enabling another executive to assist with technical or sales details without the customer knowing) and more. Adlinks offers high data security, uptime, and service.
Maximize Productivity
Now you can integrate your IVR system and telephony with CRM, Google Sheets, and other applications.
Programmable Multi-tier IVR
It is possible to configure IVR with multiple levels with each level having a customized menu and call flow structure.
Assistance of Professional Voice
We utilize Voice-Over recordings from Professionals so that the recordings are clear, well pronounced, and understandable.
Call Monitoring: Live
Active, on-hold, and disconnected calls can be reviewed and the status of performance can be evaluated.
Adlink’s IVR Services helps your business or service answer all incoming calls with easy navigation. The automated answering is warm and professional, enhancing your brand image. The system helps your executives focus on their important work and answer only calls related to their area of service. The system can be set up with east and low investment. We offer excellent customer service and information on all issues. Our support staff are available over Email, Chat, and Call to assist you.